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For Guests Services for Families Rules and Guidelines

Rules and Guidelines

Rules and Guidelines

  • If any person in a family, or anyone who has visited a guest in the House, have been exposed to a contagious illness such as chicken pox or measles, the family must inform Ronald McDonald House Staff IMMEDIATELY. 
  • NO SMOKING is allowed in or around the House. 
  • NO DRUGS OR ALCOHOL are allowed in or around the House. 
  • Due to space limitations, a guest may be asked to leave the House if another child is admitted to the hospital and that child's family also needs a place to stay. House staff will assist families with hotel stays at reduced rates.
  • Business hours are Monday through Friday 7:00am - 8:00pm, Saturday 7:00am- 6:00pm, Sunday 7:00am- 1:00pm. All visitors must leave when the House closes.
  • All guests must wear a House-issued wristband at all times during their stay.
  • Ronald McDonald House staff reserve the right to enter my room whenever necessary and that rooms will be inspected twice weekly.
  • A guest may be asked to leave the House immediately for violating Ronald McDonald House rules.
  • The House suggests a $15.00/night donation, and will request a nonrefundable room deposit of $40.
  • A guest may be asked to reimburse the House for missing or damaged furnishings.
  • Guests are responsible for cleaning up after themselves, as well as their visitors.
  • Each room is assigned a house chore to be completed by 4:00 pm daily. If unable to do the assigned house chore by 4:00 p.m., staff on duty should be notified by guest.
  • Children under 18 must be supervised at all times by the registered parent or guardian (not by another houseguest). The only exception is if the child is enrolled in the on-site Ronald McDonald House School.
  • Children under 18 must be with their parents or legal guardians when using the computer lab.
  • Noise levels need to be kept down to a minimum after 10:00 p.m, as a courtesy to others.
  • Laundry cannot be left unattended. Belongings must be removed from both the washer and dryer promptly upon completion.
  • Food and drinks are not allowed in guest rooms, or in any activity room, except the TV rooms. Please take particular care NOT to drink or eat in the Living Room.
  • TV rooms are for everyone. Guests are asked not to sleep, close or lock the door in the TV rooms.
  • Our food service program is for Ronald McDonald House guests, and day visitors wearing hospital-issued wristbands.
  • Before checking out, guests are asked to do the following:
    • Notify staff of your expected departure date. Checkout time is before 10:00 a.m.
    • Empty all room trash containers into the large trash and recycling containers in the laundry rooms.
    • Remove food from personal pantry & refrigerator, located either in the guest room kitchenette, or in the guest kitchen.
    • Complete the room inventory checklist with a staff member.
    • Return the room keys to the front desk.